Frequently Asked Questions

Frequently Asked Questions

Answering Your Questions is Important to Us

We at K&M Wayland Chrysler Dodge Jeep Ram are very excited to offer up answers to tons of frequently asked questions. These questions always come up during the car buying process, and we work tirelessly to ensure that you have all of the information and attention that you need. With a great inventory and a seriously helpful staff, we know that you can find the right vehicle as well as feel comfortable about any and all decisions that you are making. We know the Wayland, MI and Grand Rapids areas will have a great experience when they choose us.

New Inventory

What if I can't find what I'm looking for?

We are always happy to help you find the vehicle you need within our <new inventory. We offer up with a great selection of vehicles and do everything we can to provide you with the ones you want. If you can't find the vehicle of your dreams, we make it simple by working with you to help you get it.

Who can I talk to about buying a new car?

You can go right ahead and talk to our sales department. This great department shows off with tons of car buying knowledge. We can equip you with everything you need to know to make a decision that will pay off in the future.

Shop Our New Inventory

Pre-Owned Inventory

How can I know the vehicle is in good working condition?

We do our absolute best to ensure that your vehicle is a great vehicle. We are happy to inspect it and to answer any questions you may have about purchasing a new vehicle. In addition, we will gladly take you on a test drive of the used vehicle you are considering, and work with you to ensure you like the choice you've made.

What's the difference between certified pre-owned and pre-owned?

The difference between the two is that a pre-owned vehicle has come onto our lot to be resold and is a totally used vehicle. This means that you may not know the whole vehicle history. When you purchase a certified pre-owned vehicle however, you have a great history on the vehicle. These vehicles have to undergo and pass a series of tests to ensure that they qualify to be certified, giving you a little extra peace of mind.

Shop Our Used Inventory

Service

What type of services do you offer?

We offer a huge list of different services for you to take advantage of. With routine maintenance being of high importance, we understand how much it matters to have a place that does a great job. We offer services from oil changes to tire rotations and more.

How can I book a service appointment?

Booking an appointment with our service center is easier than ever. We work with you around your schedule to ensure that you can get back on the road sooner than ever. With our service specials, we know you'll find booking an appointment with us is the right thing to do. We also have a helpful online appointment set up. You describe the issues and service you need, and we can get started diagnosing issues before you even arrive.

Service Department

Financing Center

How can I know if I am pre-approved?
It's easy to begin the pre-approval process. You can always come into the store and speak with us, or you can begin the process with our helpful online form. This great for will give you the tips and tools you need to make sure that you are utilizing your resources well. You can also start and stop this form at any time, ensuring that the process fits seamlessly into your busy lifestyle.

What is the financing process like?
The financing process is now easier than ever. With our attention to detail and our drive to ensure that you're getting all the help you need, the process can be very easy. We recommend working with us because our financial team stands by your side and helps you through the process step by step, arming you with the information you need to make a successful choice.
Finance Department

General Questions

Where are you located?
We are conveniently located in Wayland, MI. This location is great because it places us just down the street from Grand Rapids, Kentwood and Wyoming, MI. We know that finding us is no issue, and getting the car buying assistance you need is easier than ever because of our helpful location.


How can I get a hold of someone?
Getting a hold of someone is easier than ever. Just reach out via email, give us a call, or even better, stop into our dealership to ask every question that’s been on the tip of your tongue.


How do I know that a vehicle is right for me?
We get that sometimes people come into our dealership looking for the wrong item, or just not knowing at all what they want. That’s why we have an army of intelligent sales people to help you through the process. With our sales staff we can ensure that you get the attention you need, and make a choice that benefits you and your family.
We at K&M Wayland Chrysler Dodge Jeep Ram are very excited to work with you through the car buying process. We brag a great deal of attention and help to all of our customers, and we cant wait for you to come in and experience the help.
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